- Your login username is the email address you used when you signed up. Make sure you are entering the same email address associated with your account.
- If you forgot your password, reset it instead of trying multiple failed logins. Too many unsuccessful attempts can lock your account.
- For the quickest, easiest, and most secure way to access your account, we strongly recommend setting up a passkey. A passkey can help you avoid many common login issues and makes signing in faster on supported devices.
Learn how to get started here: Passkey Setup Guide - If you are not receiving the OTP, or one-time password, sent to your email, check all of your inboxes and folders, including spam and junk. In some cases, the message may be filtered automatically.
- If you received the OTP code but it does not work, close the current tab or window and try again in a new one. If you are using the app, close it completely and reopen it before trying again.